The Pluses & Minuses of the Better Business Bureau
If you’re reading this, you may have clicked the link below the ‘BBB’ logo on our web page. If you want to read the BBB Business Review for The Sump Pump Company, click here.
Before you do, I wanted to explain a little bit about the BBB’s rating system and how it works. The Better Business Bureau has set up a system to rate companies with a letter grade, from A+ down to F. The system is designed to help consumers make an educated choice about which company to use (or not use, as the case may be). There are many different factors that go into deciding what grade to give a company, including complaint history, length of time in business, etc. For the BBB’s explanation of how grades are determined, click here.
Both The Sump Pump Company and our sister company Leonard J. Brown Plumbing, Inc. are BBB Accredited businesses. We chose to become accredited, because we really like the idea of an independent third party offering a non-biased opinion and a set of standards for us to follow. We take great pride in how we operate our businesses and treat our customers, and BBB Accreditation is just one more way we can demonstrate our commitment to customer satisfaction.
The reason I’m writing this blog is because, despite the fact that we think the BBB rating system is a great thing, you will find that The Sump Pump Company is NOT rated A+… In fact, we only got an A-! When I discovered that The Sump Pump Company’s grade was not the same A+ as Leonard J. Brown Plumbing, Inc. (click here for LJB’s review), I was extremely upset, and I had some pretty strong words for my contact at the BBB!!
Well, unfortunately, it turns out that NO BUSINESS can get an A+ rating until they have been in existence for 10 years, regardless of performance, complaint record, or anything else. In fact, we won’t even be eligible for an A grade until we’ve been around for 7 years. I wanted to explain, because at first I was a bit ashamed that we weren’t A+ rated, however we’re very committed to the BBB, and we wanted to advertise our accreditation on our web site.
The good news is, despite my best efforts, I was NOT able to convince the BBB to raise our grade. They have a strict set of rules which they use to rate companies, and they refuse to make exceptions for anyone. It’s good news because it proves the BBB is ethical and cannot be bought off or pressured to provide a good rating – believe me, I tried very hard!
That being said, I want to remind everyone that The Sump Pump Company, the sister company to A+ rated Leonard J. Brown Plumbing, Inc., has ALL OF THE SAME EMPLOYEES! Abby & Joan answer the phone for both companies, I manage both companies, and all of The Sump Pump Company’s installations are performed by Leonard J. Brown plumbers. So, despite the rating, you will receive A+ service from A+ people whenever you call!
~The Sump Pump Company